FAQ’s
WEDDING CAKES:
How far in advance should I reserve my date?
- To check for our availability on your preferred date, please reach out to us via email at pavla@bohemianbakery.com or through text at 678-315-4944. Keep in mind that certain dates, such as holiday weekends, may need to be booked about a year ahead of time.
How much deposit is required to reserve my date?
- We require a $100 deposit to reserve your date and to secure our availability. Please note that all deposits are non-refundable and cannot be transferred to any other products or services.
What type of payments do you except?
- Venmo @BohemianBakery
- CashApp $ChefPavla
- Zelle #678-315-4944
- Apple Pay
- Any type of credit cards/debit cards* Payment link will be sent to you via email (*4% surcharge will apply).
- Personal Checks – payment is required to be be remitted at least 30 days before the scheduled delivery or pickup date
- Money Order / Certified Check / Cash
Is it possible to arrange a payment plan?
- Payment plans can be set up through CashApp, Venmo, Zelle, or by check.
When is final payment due?
- All wedding cake order payments must be made no later than 14 days before delivery. Failure to make the final payment by the due date may result in the cancellation of your order due to nonpayment.
How may I obtain a quote for a wedding cake?
- Please fill out the CONTACT US form on our website at or email us at pavla@bohemianbakery.com
Do you provide cake tastings?
- IN HOUSE CAKE TASTINGS are available for wedding and celebration cakes that require a minimum of 60 servings. For orders with fewer than 60 servings, we kindly ask you to opt for our virtual cake tasting option instead. In-person tastings take place from Tuesday to Thursday, between 10 am and 6 pm, as well as one Sunday each month. A maximum of four people can attend the session at a cost of $55. During this hour-long tasting, you will have a one-on-one consultation with our owner and Pastry Chef Pavla while you sample 7 pre-selected flavors.
- VIRTUAL CAKE TASTINGS – experience virtual cake tasting for any cake order, regardless of serving size. Simply purchase a cake sample tray for pick-up and enjoy sampling at your leisure from the comfort of home. Get a preselected assortment of 7 flavors in the delicious cake sample tray for just $35 and you can add any custom flavor for additional $15 per flavor.
- CAKES IN A JAR – our cakes in a jar are perfect for busy bees or brides who are planning their wedding away from home. We have a selection of 7 flavors at $35 or you can try out your favorite flavors of four for only $34.95. Each jar, which holds 8oz, can be sent to any location in the US with ice packs to keep it chilled. Local pickup is also available.
Are custom flavors available for sampling?
- Custom flavors can be ordered for $15 per flavor, with the convenience of online ordering or email requests. With each custom flavor order, you will receive 3 slices.
Do you offer delivery services?
- The cost of delivery starts at $75 and applies to all event locations, including those out of state. The delivery fee is calculated based on a rate of $2.50 per mile for one-way transportation. To obtain an accurate quote, please provide us with the delivery address and desired delivery time. For delivery, a minimum order of 60 wedding cake servings or a purchase of $500 (before tax and delivery fee) is required. However, if your order is below 60 servings, you can pick it up during our regular business hours. Rest assured, we will securely package your order for transportation.
What if my wedding cake is displayed outdoors? Will it melt?
- Our cakes boast European quality, and we use homemade Swiss meringue buttercream made from real butter. For outdoor weddings, we strongly recommend arranging cake delivery approximately 30-60 minutes before the cake cutting ceremony, unless it’s a fondant cake, in which case 30-90 minutes is suitable. Delivery time depends on the weather temperature that day.
Is it possible to change my wedding date without forfeiting my deposit?
- Yes, you can change your wedding date without losing your deposit, provided it’s at least 30 calendar days before the original date. However, if you cancel your wedding, you will forfeit the deposit. Please refer to our cancellation policy below for more details.
What is your cancellation policy?
- You have the right to cancel your order in writing only. Please send your cancellation via email to pavla@bohemianbakery.com or via text to 678-315-4944. The date of receipt of your email or text will be considered as the date of cancellation. Refunds will be processed as follows:
- If you cancel your order more than thirty (30) calendar days before the delivery or pick up date, you will receive a refund for all monies paid via same form of payment, excluding a non-refundable and non-transferable deposit of $100.00. Any custom work that has already been made or ordered, such as boxes, sugar flowers, or toppers, will not be refunded.
- If you cancel your order less than thirty (30) calendar days before the delivery or pick up date, you will be responsible for 50% of the original total cost, as stated on your invoice
- If you cancel your order less than fourteen (14) calendar days before the delivery or pick up date, you will be responsible for the full original cost of the order.
What is your refund policy?
- All sales are final. No returns or refunds are permitted, with the exception of early cancellations.
- Deposits are non-refundable and cannot be applied to other products or services. By making a deposit, or payment in full, you acknowledge and accept our cancellation policy, which can be found on our website’s FAQ section, accessible 24/7.
Do you offer cake stand rentals?
- Yes, we offer a variety of stands for rent, including silver, gold, or rose gold 18” and 22″ round metal plateau, 14” round white or brown wooden stands, and 7-tiered donut/cupcake/cake in a jar towers. The rental fees range from $25 to $75, and we require a deposit of $100 or $150, which will be fully refunded if the cake stand is returned within three (3) business days after your event. If the stand is not returned on time, there will be a daily rental fee of $10.00 and a pickup fee equal to the delivery fee charged on your order. This amount will be deducted from your deposit. If the delivery fee exceeds $150, the cake stand deposit will be equal to the delivery fee. Deposits will be fully refunded if all equipment used is returned clean and in good condition. If the items are returned late, dirty, broken, water damaged, or lost, your deposit will be forfeited at our discretion, as it will be used to replace or repair our equipment. The deposit will be added to your order, and payment will be due 14 days prior to delivery. Anyone can drop off the cake stand for you.
Do you offer dessert table stand rentals?
- Our dessert table set up features a stunning white ceramic display set available for rent. We offer a variety of cake stands in different sizes, tailored to accommodate your dessert table dimensions. The rental fee is $55, with a $200-$250 refundable deposit required upon booking.
CELEBRATION CAKES:
How far in advance should I place an order for a birthday cake?
- To check our availability on your preferred date, please contact us by email at pavla@bohemianbakery.com or text us at 678-315-4944. Keep in mind that certain dates, such as holiday weekends, may require booking several weeks in advance. We kindly request a minimum notice of 7 to 10 business days to prepare your order. Please note that we are unable to accommodate custom cake requests with less than 48 hours notice.
Do you require deposit to place an order?
- Yes, we do require a 50% down payment to place an order and to secure our availability. Please note that the remaining balance is due no later than 7 business days prior to pickup or delivery. We are unable to start preparing your order until full payment is received.
Is there a minimum order requirement?
- Yes, the minimum order amount is $120.
Do you offer birthday cake delivery?
- For delivery, a minimum order of 60 cake servings or a purchase of $500 (*before tax and delivery fee) is required. However, if your order is below 60 servings or less than $500*, you can pick it up during our regular business hours. Rest assured, we will securely package your order for transportation.
Do you offer cake tastings for birthday cakes?
- Yes, we offer cake tastings for birthday cakes.
- VIRTUAL CAKE TASTINGS – experience virtual cake tasting for any cake order, regardless of serving size. Simply purchase a cake sample tray for pick-up and enjoy sampling at your leisure from the comfort of home. Get a preselected assortment of 7 flavors in the delicious cake sample tray for just $35 and you can add any custom flavor for additional $15 per flavor.
- CAKES IN A JAR – our cakes in a jar are perfect for busy bees or brides who are planning their wedding away from home. We have a selection of 7 flavors at $35 or you can try out your favorite flavors of four for only $34.95. Each jar, which holds 8oz, can be sent to any location in the US with ice packs to keep it chilled. Local pickup is also available.
What is your cancellation policy?
- You have the right to cancel your order in writing only. Please send your cancellation via email to pavla@bohemianbakery.com or via text to 678-315-4944. The date of receipt of your email or text will be considered as the date of cancellation. Refunds will be processed as follows:
- If you cancel your order more than thirty (30) calendar days before the delivery or pick up date, you will receive a refund for all monies paid via same form of payment, excluding a non-refundable and non-transferable deposit of $100.00. Any custom work that has already been made or ordered, such as boxes, sugar flowers, or toppers, will not be refunded.
- If you cancel your order less than thirty (30) calendar days before the delivery or pick up date, you will be responsible for 50% of the original total cost, as stated on your invoice
- If you cancel your order less than fourteen (14) calendar days before the delivery or pick up date, you will be responsible for the full original cost of the order.
What is your refund policy?
- All sales are final. No returns or refunds are permitted, with the exception of early cancellations.
- Deposits are non-refundable and cannot be applied to other products or services. By making a deposit, or payment in full, you acknowledge and accept our cancellation policy, which can be found on our website’s FAQ section, accessible 24/7.
If you have any questions that are not answered here, please email us at pavla@bohemianbakery.com.